Method of payment

Use comfortable form of payments for services of Kcell!

At a prepaid form of settlement payments the subscribers use any services of Kcell on prepayment terms within the available sum of balance. When the balance equals or less than zero, a subscriber’s outgoing traffic is blocked. Billing charge in roaming may be delayed for up to 30 days that may lead to exceeding your credit balance.

Types of arrangement of the prepaid method of settlements:

Joint personal account

  • At compounding of all numbers on the joint personal account, the company receives the general invoice as well as enclosed itemizations of the sums broken down in respect of each number.
  • The numbers, registered to one legal entity, may be compounded on the joint personal account.
  • Quantity of numbers on the joint personal account — minimum two.
  • Payment for services is effected as a single sum on one account without providing the register.

Separate personal accounts

At separate personal accounts the invoices are issued and delivered in the name and to the address of each individual number.

Necessary documents

At initial access to the corporate network:

  • The letter of guarantee from the company of the established form (an original)
  • Copy of the certificate of registration of the company
  • Copy of the certificate of a taxpayer (TRN)
  • Form for the contact person

At subsequent accesses to the corporate network:

  • The letter of guarantee from the company of the established form (an original)

Customers on postpaid plans (tariffs) are allowed to pay for the services they used in any one bill cycle (that’s 1 month) within 30 days from the end of that bill cycle.

Failing which, access to communication services (except for incoming calls and calls to emergency services) will be suspended on the 15th of the month following the payment due date.

Postpaid customers with limited monthly usage (credit limit) have their credit limits renewed on day 1 of each bill cycle, i.e. the amount of services such customers may consume in one month is limited to the size of their credit limit. Once they hit their credit limit, they are disconnected from services (except for incoming calls and calls to emergency services).

Note:

Bill cycle — one calendar month.

Payment due date — is the last day of the 30-day’ term following the end of the bill cycle.

If customer tops up his account with an amount that exceeds the cost of services consumed in previous month, balance info requested between the 1st of month and bill issue date may not reflect discounts, corrections or adjustments made in the previous month. Such discounts/corrections/adjustments will be included in the balance info only after the bill has been issued.