Roam with Kcell

Stay in touch with friends, family and colleagues on vacation or business trip in more than 180 countries worldwide.

To activate roaming and services for roamers, ask an authorized person in your company to

- complete an application form; or

- send a request to email@kcell.kz; or

- contact our sales representative; or

- call the corporate customer support on 9099 (from Kcell mobiles) or +7(727)258-70-21.

Before activating the roaming services, please make sure they are available in the destination country.

Things you need to do before you leave

Activate roaming.
Check if roaming is available in the destination country, find out what communication standard is used by your preferred carrier.
Tap the link to find out about standard roaming rates, special types of roaming, promotions, and services. Make sure the service you want is available in your destination country and activate it.
Roaming is not available, if you’re on a prepaid tariff or have used up your credit limit/personal threshold and your balance is zero. So, make sure you have enough credit to use your mobile services while roaming.
To control your data charges while roaming, consider disabling the automatic app update and Wi-Fi assist, as well as automatic upload of videos, images in the app settings (WhatsApp, Viber, etc.).
When you enter your destination country, switch on your phone and it will automatically select the available network. You can select or change the carrier manually and choose the type of network standard - 2G or dual network standard (2G+3G/UMTS).
For more useful information for smartphone owners, see rules for smartphone users while roaming

Making calls when roaming

To Kcell/activ	+7 701 ХХХ ХХ ХХ, +7 702 ХХХ ХХ ХХ, +7 775 ХХХ ХХ ХХ, +7 778 ХХХ ХХ ХХ
To KZ landlines	+7 city code; phone number
To landlines in a destination country and other countries	+ country code; city code; phone number
To other mobile networks	+ country code; network code; phone number

Note! Use this format to make calls and send texts when roaming:
+ country code; city or network code; phone number, e.g. +7 7272 588300 (+7 – country code of Kazakhstan).

When abroad, dialing 8 instead of +7 will connect you to satellite destinations at a cost of 3,950 tg for 1 minute.

If you are unable to make calls while roaming

There may be several reasons for this:

Roaming is not activated.
SIM settings are not accepted. Restart the device.
The network standard in the country you’re visiting is below 4G and automatic switching is not available. Change the standard to one that is available manually in the phone settings: for example, from 4G to 3G.
No automatic registration in the foreign operator's network. Select the operator manually in the phone settings. This may take several attempts (for detailed instructions, read the Smartphone owner's guide).

If there is no connection while roaming

There may be several reasons for this:

Mobile Data is turned off.
Roaming is not activated.
Data Roaming is not activated.
SIM settings are not accepted. Restart the device.
The network standard in the country you’re visiting is below 4G and automatic switching is not available. Change the standard to one that is available manually in the phone settings: for example, from 4G to 3G.
No automatic registration in the foreign operator's network. Select the operator manually in the phone settings. This may take several attempts (for detailed instructions, read the Smartphone owner's guide).
Incorrect Internet settings. Check the mobile network settings: the APN field must be set to internet.

What is roaming?

Mobile operators around the world enter into agreements with each other to provide their customers with an extended coverage area.

This means that your device connects to the guest network in a visited country, which allows you to make calls, send and receive texts, use instant messengers and social media as well as browse the web while abroad. This is what roaming is all about – a technology that allows you to stay connected abroad.

What is data roaming?

Data roaming occurs every time you use the Internet. Without roaming, you will not be able to use data while abroad.

I need support while roaming

If you are roaming, you can get help by calling our call centre on +7(701)000-30-30, +7(727)258-80-00 (free call), +7(727)258-70-21 (chargeable call).

Please do not call the call centre on 9099 when you are roaming in order to avoid unnecessary charges and incorrect billing.

Important to know

Turn off roaming in the border areas of Kazakhstan. Warning: roaming prices are very high compared to domestic rates.

Call forwarding when roaming is charged based on the outgoing/incoming roaming call rates, which vary from country to country. It is, therefore, recommended that you disable forwarding calls by calling ##002#. If that doesn't work, turn off call forwarding and voicemail in your phone settings.

If you are planning a long trip abroad, you should keep in mind that in some countries your phone may stop working after 30 days of your stay there. It’s because customers are required to register their phones with local carriers to prevent smuggling and theft of mobile phones. Failing which, unregistered phones will be disconnected from service.