Responsible Business

Our values guide all of our everyday work and relations with stakeholders. The ultimate aim is to ensure that our business adds value both to shareholders and to society. We also take responsibility for tackling potential negative side-effects of our business.

The term Responsible Business is used as an umbrella term to describe business operations that are designed to realize our economic, environmental and social sustainability.

Our sustainability work mainly involves ensuring environmental and social sustainability along our supply chain, taking care of the well-being of our employees, complying with ethical business, practices in our everyday activity, safeguarding our customers’ privacy and respecting freedom of expression.

Hotline

Hotline numbers
8 702 075 30 30
8 800 080 30 30

nysana@cscc.kz

Line to report violations the Code of Ethics and policies of the Company.

Simple, secure, confidential.

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Dear Customers,

Notice is hereby given that Kcell JSC is scheduled to transition to the new SAP HANA enterprise resource planning and management system on July 1, 2026.
To ensure that your contractual payments are processed and credited to your accounts on time, we highly recommend initiating all bank transfers no later than June 26–28, 2026.

This proactive measure aims to mitigate potential delays in payment processing during the migration to the new SAP HANA platform, as well as throughout its post-migration stabilization phase. Following the official launch of SAP HANA, additional backend optimizations may be conducted to automate specific processes, including the processing, identification, and allocation of incoming funds.

Please note that payments received during the system migration and immediately following the launch of SAP HANA may experience extended processing times.
Rest assured, all payment obligations of our retail and business customers will be deemed fully executed in compliance with contract terms and Kazakhstani legislation, regardless of our internal processing timelines.

All terms and conditions of your existing contracts remain unchanged.

Thank you for your understanding and continued cooperation.
Should you have questions, contact Support at 8 (727) 258-70-21, 9099 (from mobile) or write to us at email@kcell.kz