Simplified document flow

Convenient interaction between companies

  • If you often apply to Kcell JSC with written requests
  • Are tired of waiting for your requests to be signed by your directors
  • Do not want to waste time waiting for them to be delivered to our offices
  • Then the Simplified Document Flow service is what you need!

Whenever you want to use any of the services of Kcell JSC, you are asked to take the following complicated steps:

Prepare
a written request
on company letterhead

Get it
signed by
director

And registered in
your own
chancery

Take it
to a Kcell office

And get
registered there

Authorized representative prepares and sings a written request

Sends it to email@kcell.kz

Have you decided to join the new Simplified Document Flow interaction scheme?

  • Submit a Power of Attorney that covers all the services available to our busienss customers.
  • With a simplified interaction scheme, getting our services will become faster and easier. You will save your employees’ time and cut courier costs.

Download as DOCX

Download power of attorney as DOCX

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Dear Customers,

Notice is hereby given that Kcell JSC is scheduled to transition to the new SAP HANA enterprise resource planning and management system on July 1, 2026.
To ensure that your contractual payments are processed and credited to your accounts on time, we highly recommend initiating all bank transfers no later than June 26–28, 2026.

This proactive measure aims to mitigate potential delays in payment processing during the migration to the new SAP HANA platform, as well as throughout its post-migration stabilization phase. Following the official launch of SAP HANA, additional backend optimizations may be conducted to automate specific processes, including the processing, identification, and allocation of incoming funds.

Please note that payments received during the system migration and immediately following the launch of SAP HANA may experience extended processing times.
Rest assured, all payment obligations of our retail and business customers will be deemed fully executed in compliance with contract terms and Kazakhstani legislation, regardless of our internal processing timelines.

All terms and conditions of your existing contracts remain unchanged.

Thank you for your understanding and continued cooperation.
Should you have questions, contact Support at 8 (727) 258-70-21, 9099 (from mobile) or write to us at email@kcell.kz