Add-ons

Activation code for add-on packages: *590#OK. To check the balance of add-on package: dial *100#OK.

Minutes to other KZ mobiles:

  • 70 minutes for 960 tenge
  • 120 minutes for 1460 tenge

Data packages:

  • 5 GB for 1690 tenge
  • 10 GB for 2490 tenge
  • 20 GB for 3990 tenge
  • 50 GB for 7990 tenge

Cost of the add-on package activation is charged in full amount during activation. If there are not enough funds on the balance, the package will not be activated.

Add-on package is valid for 720 hours from the moment of activation (until 23:59 at Nur-Sultan time).

Unused volume of services under the add-on package will be canceled:

– upon expiration of the add-on package;

– when changing one tariff plan to another*;

– upon termination of the contract on rendering of communication services.

* unless the tariff plan you have switched to has similar add-on packages.

Add-on data package is provided at the highest available speed. If there is unused volume under the tariff plan, the add-on package will be used first, then the volume of the tariff plan. When Internet traffic is used up both under the add-on package and tariff plan, the speed will not exceed 64 Kbps until the end of the month.

If there is a volume of services under the tariff plan and add-on package, then when charging a subscription fee, the add-on package of services will be used first. In case of activation of several add-on packages, the included volume of services with a shorter validity period will be used first.

When the add-on packages for calls are used up, the tariffication will be applied according to the tariff. When Internet traffic is used up both under the add-on package and tariff plans and additional services, the speed will not exceed 64 Kbps until the end of the month.

Activation of Add-on packages is available until December 31, 2025.

Scroll to Top

Dear Customers,

Notice is hereby given that Kcell JSC is scheduled to transition to the new SAP HANA enterprise resource planning and management system on July 1, 2026.
To ensure that your contractual payments are processed and credited to your accounts on time, we highly recommend initiating all bank transfers no later than June 26–28, 2026.

This proactive measure aims to mitigate potential delays in payment processing during the migration to the new SAP HANA platform, as well as throughout its post-migration stabilization phase. Following the official launch of SAP HANA, additional backend optimizations may be conducted to automate specific processes, including the processing, identification, and allocation of incoming funds.

Please note that payments received during the system migration and immediately following the launch of SAP HANA may experience extended processing times.
Rest assured, all payment obligations of our retail and business customers will be deemed fully executed in compliance with contract terms and Kazakhstani legislation, regardless of our internal processing timelines.

All terms and conditions of your existing contracts remain unchanged.

Thank you for your understanding and continued cooperation.
Should you have questions, contact Support at 8 (727) 258-70-21, 9099 (from mobile) or write to us at email@kcell.kz