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FAQ

How to make a SIM change?
  1. Contact person or mobile number user applies in writing to Kcell Center / Kcell Store for SIM card change (ID is required). In the application, please state that company authorizes the applicant to receive the SIM card.
  2. If you have reserve SIM-cards*, you can perform SIM change through your online account or by dialing *877#OK.

* To get reserve SIM cards, contact Kcell Center/Kcell Store near you. Make sure to bring your ID and letter of authorization.

How to transfer of mobile number ownership from an individual to a legal entity?

Mobile number ownership may be transferred from an individual to a company (if new employee already owns a Kcell number). To that end:

Current owner should:

  1. Visit Kcell Сenter and bring his ID.
  2. Fill out the ownership transfer form.

Company should:

  1. Fill out the ownership transfer form.
  2. Select the tariff and submit a request to include this number into its corporate group.
  3. Send the scanned copies of the required documents at email@kcell.kz.
  4. Submit the originals of documents to Kcell Center or send those to the current owner.

How to transfer of mobile number ownership from a company to an individual?

Mobile number ownership may be transferred from a company to an individual (in case of employment termination). To that end:

New owner should:

  1. Apply to Kcell center (ID is required).
  2. Fill out the registration form.

Company should:

  1. Submit the originals of documents to Kcell Center or send those to the new owner.
  2. Submit a written application/request to that effect.
  3. Send the scanned copy of the application at email@kcell.kz

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Dear Customers,

Notice is hereby given that Kcell JSC is scheduled to transition to the new SAP HANA enterprise resource planning and management system on July 1, 2026.
To ensure that your contractual payments are processed and credited to your accounts on time, we highly recommend initiating all bank transfers no later than June 26–28, 2026.

This proactive measure aims to mitigate potential delays in payment processing during the migration to the new SAP HANA platform, as well as throughout its post-migration stabilization phase. Following the official launch of SAP HANA, additional backend optimizations may be conducted to automate specific processes, including the processing, identification, and allocation of incoming funds.

Please note that payments received during the system migration and immediately following the launch of SAP HANA may experience extended processing times.
Rest assured, all payment obligations of our retail and business customers will be deemed fully executed in compliance with contract terms and Kazakhstani legislation, regardless of our internal processing timelines.

All terms and conditions of your existing contracts remain unchanged.

Thank you for your understanding and continued cooperation.
Should you have questions, contact Support at 8 (727) 258-70-21, 9099 (from mobile) or write to us at email@kcell.kz