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Cabinet

Mobile connection
Tariff plans
Fixed
Important

Applications samples

 RequestRequest template
1Balance transfer request.docxBalance transfer request template.docx
2Free-form request.doc
3MNP request.docxMNP request template.docx
4Power of Attorney.docx
Power of attorney for director.docx		Power of Attorney request template.docx
5Request for a refund due to MNP.docxRefund due to MNP request template.docx
6Request for access to personal account (Cabinet).docxAccess to personal account (Cabinet) request template.docx
7Credit Limit Application Template
8Request for contract termination.docxContract termination request template.docx
9Request for tariff plan activation.docxSample. Request for tariff plan activation.docx
10Request for disable USSD commands.docxDisable USSD commands request template.docx
11Request for roaming activation.docxRoaming activation request template.docx
12Request for transfer of mobile number ownership.docxOwnership transfer request template from former owner.docx Ownership transfer request template from new owner.rtf
13Request to block-unblock numbers.docxBlock-unblock numbes request template.docx
14Request to deliver monthly usage report by email.docxDeliver monthly usage report by email request template.docx
15Request to disable Charity USSD.docxDisable Charity USSD request template.docx
16Request to disable notifications.docxDisable notifications request template.docx
17Request to disable services.docxDisable services request template.docx
18Request to remove number from corporate (shared) account.docxRemove number from corporate (shared) account request template.docx
19SIM replacement request (for legal entities).docxSIM replacement request template (for legal entities).docx
20Registration form  (Get the Registration Form number)
Appendix to the registration form
Application for number registration under tender contracts.docx		registration form request template.pdf
Appendix to the registration form.pdf
Example. Application for number registration under tender contracts
21Request for mobile device registration.docxRequest for mobile device registration.pdf
22Registration removal form.docxRegistration removal form template.pdf
23Request for activation of the M2M Cabinet service
24Request for the return of missent payments
25Communication quality questionnaire
26Request for the Business Budget service activation
Request for the Business Budget service deactivation
27Request for the reverse of payments
28Request for the Stop Vas service activation

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Dear Customers,

Notice is hereby given that Kcell JSC is scheduled to transition to the new SAP HANA enterprise resource planning and management system on July 1, 2026.
To ensure that your contractual payments are processed and credited to your accounts on time, we highly recommend initiating all bank transfers no later than June 26–28, 2026.

This proactive measure aims to mitigate potential delays in payment processing during the migration to the new SAP HANA platform, as well as throughout its post-migration stabilization phase. Following the official launch of SAP HANA, additional backend optimizations may be conducted to automate specific processes, including the processing, identification, and allocation of incoming funds.

Please note that payments received during the system migration and immediately following the launch of SAP HANA may experience extended processing times.
Rest assured, all payment obligations of our retail and business customers will be deemed fully executed in compliance with contract terms and Kazakhstani legislation, regardless of our internal processing timelines.

All terms and conditions of your existing contracts remain unchanged.

Thank you for your understanding and continued cooperation.
Should you have questions, contact Support at 8 (727) 258-70-21, 9099 (from mobile) or write to us at email@kcell.kz